Hours of Operation

Monday to Friday: 9:00am to 6:00pm, Sunday: 10:00am to 6:00 pm,

Closed Saturdays.

 

Shipping/Delivery

Domestic Shipments

All orders will be shipped via UPS within 1-2 business days of receipt of order. allow another day or 2 for engraved items, except for seasonal holiday closing schedules. Actual delivery times will vary based on method of shipment chosen and your geographic location. You can choose one of the three following methods:

1) Standard Service UPS Ground - $5.00 This is our default shipping method.

Delivery time is 4-8 business days, Click here to see the ups ground Map.

2) Expedited Service UPS 2nd Day - $12.00

Delivery time is 3-4 business days.

3) Express Service UPS Next Day - $22.00

Delivery time is 2-3 business days.

 

Canadian Shipments

All shipments to Canada will be shipped via UPS Standard Ground Service - $9.95. Delivery time is 4-10 business days.

Any customs, duties or taxes are the responsibility of the recipient.

International Shipments

Unfortunately, at this time we do not ship internationally. Please return to MarkowitzJewelry.com for future updates.

 

Refusal of Delivery

If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by MarkowitzJewelry.com. Once we receive the package back, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. This does not apply to packages that appeared to be damaged in shipping.

Incorrect Shipping Address Provided

Packages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges. Orders that are later cancelled due to an incorrect address provided by the customer are also subject to actual shipping charges. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. Requests for packages to be shipped again will be subject to actual shipping charges.

 

Returns and Exchanges.

Our 30 Day Return Policy,

We hope your purchase has met your expectations. However, if you are not completely satisfied, we are pleased to offer a thirty (30) day return policy on all purchases.

To return or exchange an item, please follow the instructions below:

E-mail your order number, name, address, telephone number, and reason for the return or exchange to mailto:returns@markowitzJewelry.com

We will send a Return Authorization (RA) number to your e-mail address.

Secure your items and all of the original packing materials, packing slip, in the original shipping box or other small cardboard shipping box. Make sure the box is properly wrapped.

Send the package via ups or registered mail, insuring it for the full invoice value plus shipping charges.

Clearly print your name and address on the outside of the package in the return area and include your RA number.

 

Mail the package to:

MarkowitzJewelry

Attention Return Department

53 Forest Road #104

Monroe, NY 10950

 

Conditions of Return

The item needs to be returned within thirty (30) days following the shipment date of the order.

It is important that the RA number be written on the address label.

Packages without a RA number cannot be accepted.

Each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to client negligence will not be accepted for refund.

Shipping, handling and insurance costs for the return are the sole responsibility of the customer. We will refund the shipping cost if the return is a result of an error on behalf of MarkowitzJewelry.com.

MarkowitzJewelry.com is not responsible for items lost or damaged while shipping.

Upon receipt of the returned merchandise the purchase price of the merchandise will be credited to the original account.

Shipping and handling charges are not refundable.

 

Security and Privacy

Our goal is to help you get the items you need without any hassles and with the maximum convenience. The last thing you should have to worry about is online security and privacy. That is why we have taken all possible measures to ensure that any information, such as your credit card number and other personal data, is treated as carefully as your new bundle of joy. We at MarkowitzJewelry.com want you to know that we value your security and privacy as much as you do and have done everything possible to ensure the safety and security of the information you provide to us and the transactions you perform with us on-line. None of the information that you provide is sold, rented or given in any way to anyone else.

 

Thank You